Support for the life of your renewable energy system

Dust, dirt, bird droppings, organic growth and debris can accumulate on solar panels over time. The effect this has will depend on the system location, panel angle, surrounding environment and local conditions.

Solmatix can assess whether professional cleaning may be appropriate and arrange a suitable service for accessible residential, commercial and ground-mounted systems.

Cleaning should be completed using suitable equipment and methods to avoid damaging the panels, roof, mounting system or electrical components.

Cleaning enquiries may include

• Residential rooftop solar panels
• Commercial rooftop installations
• Agricultural buildings
• Ground-mounted arrays
• Scheduled or one-off cleaning
• Cleaning combined with a wider visual inspection

Customers should not attempt to access rooftops or clean panels where this presents a risk. Solar equipment should only be handled using appropriate safety procedures and suitable cleaning methods.

Periodic inspections can help identify signs of damage, deterioration or developing technical issues before they become more significant. 

The appropriate frequency and scope of servicing will depend on the system type, age, location, manufacturer guidance, warranty conditions and operating environment. 

A service or inspection may include 

• Visual inspection of solar panels 
• Review of visible mounting components 
• Inspection of accessible cabling and connections 
• Inverter condition and error review 
• Battery system checks 
• EV charging equipment checks 
• Monitoring and generation review 
• Identification of visible damage or deterioration 
• Review of system documentation where available 
• Recommendations for repairs or further investigation 

The exact checks included will be confirmed before work is arranged. 

Monitoring platforms help customers view information about electricity generation, battery storage and system performance. 

If you are having difficulty accessing your monitoring account or believe the information displayed may be incorrect, our team can help investigate. 

We may be able to assist with 

• Forgotten login details 
• Monitoring platform access 
• Reconnecting monitoring after a broadband or router change 
• Understanding generation information 
• Missing or delayed monitoring data 
• App or portal queries 
• Changes in reported system performance 

Some monitoring issues may involve third-party platforms or internet connectivity. Where this applies, we will explain the most appropriate next step. 

If an inspection or technical assessment identifies a fault, our team will explain the issue and recommend the appropriate next steps. 

Depending on the system and the nature of the problem, this may involve: 

• Further technical investigation 
• Component repair or replacement 
• Manufacturer warranty support 
• Electrical remedial work 
• Replacement monitoring equipment 
• Inverter or battery assessment 
• Panel or mounting-system repairs 
• Recommissioning and testing 

Any work outside an existing warranty or maintenance agreement will be discussed and approved before chargeable work begins. 

Your energy requirements may have changed since your original system was installed. 

Subject to compatibility, available capacity and technical assessment, Solmatix can advise on opportunities to upgrade or expand your renewable energy system. 

Potential upgrades include 

• Adding battery storage to an existing solar installation 
• Increasing battery capacity 
• Adding an EV charger 
• Reviewing additional solar generation 
• Replacing older inverters or monitoring equipment 
• Integrating newer technology 
• Adapting a system following changes to the property or site 

Commercial and large-scale renewable energy systems may require a planned approach to inspection, maintenance and performance review. 

Solmatix can discuss aftercare arrangements suited to the scale, technology and operating requirements of your organisation. 

Support may include 

• Planned preventative maintenance 
• Scheduled system inspections 
• Solar panel cleaning 
• Monitoring and performance review 
• Fault investigation 
• Inverter and battery support 
• Remedial works 
• Multi-site maintenance planning 
• Support for facilities and estates teams 
• Site-specific reporting